Refund Policy

Last updated: December 14, 2025

✓ 7-Day Money-Back Guarantee

Not satisfied? Get a full refund within 7 days of your purchase. No questions asked.

Our Commitment

At NeuralPix, operated by SPARKMOTION AGENCY LTD, we want you to be completely satisfied with our AI image generation service. If our Service doesn't meet your expectations, we offer a straightforward refund process.

Refund Eligibility

✓ Eligible for Full Refund

First-time subscribers within 7 days of initial purchase
Service outages exceeding 24 consecutive hours
Billing errors or duplicate charges
Technical issues preventing access to core features

✗ Not Eligible for Refund

Requests made after 7 days from purchase (except billing errors)
Accounts terminated for Terms of Service violations
Dissatisfaction with AI-generated image quality (subjective)
Failure to cancel before automatic renewal
Previous refund already claimed on the same account

How to Request a Refund

Contact Support

Email us at support@neuralpix.online with the subject "Refund Request"

Provide Information

Include your account email, purchase date, and reason for the refund

Receive Confirmation

We'll review your request and respond within 2 business days

Get Your Refund

Approved refunds are processed within 5-10 business days to your original payment method

Subscription Cancellation

You can cancel your subscription at any time:

Through your account dashboard under "Settings" → "Billing"
By contacting support@neuralpix.online

Upon cancellation:

Your subscription remains active until the end of the current billing period
No further charges will be made
You retain access to generated images

Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank. Chargebacks result in:

Immediate account suspension
Loss of all generated content
Potential ban from future services

Contact Us

Refund Requests

SPARKMOTION AGENCY LTD

Company Number: 16880032

Dept 6341, 43 Owston Road, Carcroft, Doncaster, England, DN6 8DA

Email: support@neuralpix.online

Response Time: Within 2 business days